Frequently Asked Questions
How much is shipping costs?
We currently offer free worldwide shipping to all our customers, which is available for a limited time only.
How long are delivery times?
After dispatch your order will take 7-10 business days to reach your doorstep. This can increase to 10-15 days during peak seasons and high demand.
What countries do you ship to?
We currently ship worldwide to UK Mainland, USA, Europe, Australia, Canada & more.
What's your return policy?
Instead of returning items, you can contact us within 30 days. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll arrange a replacement or refund. We do not offer returns or refunds for buyers remorse.
Can I cancel my order
If you wish to cancel your order, you will need to contact us immediately. In order to process your cancellation we will need to receive before your order has left our warehouse. Simply contact us as soon as possible via email at info@artvsta.com or via our contact page and we will process your request.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we will rectify the problem.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll resolve the situation.